Warranty Recovery System Work Queue Management

-- Review, batch, and submit warranty recovery claims to suppliers.
-- Ensure batch processes are functioning properly and supplier receives communications.
-- Review supplier responses received in system, via email, or other method of correspondence.
-- Investigate as necessary and respond to supplier requests for more information.
-- Manage supplier claim processing life cycle from claim generation to claim closure within an efficient turn time.
-- Maintain supplier response in recovery system on behalf of supplier utilizing various non-system supplier communications.
-- Address non-responsive suppliers by understanding issues, providing follow-up communication, and work with management to attain an agreeable solution.
-- Pro-actively review for data exceptions; dealer claims which did not generate supplier claims.
-- Set-up of escalation rules in warranty recovery system to assist in work flow and automation.
-- Accountable for aging claim transactions and approved claims with open cash receipts

-- Receipt and posting of credit/debit notes to warranty recovery system at claim level.
-- Pursue supplier via email or phone when recovery claims are approved but not yet paid.
-- Reconcile cash receipts posted to recovery system, global reporting application, and regional finance.
-- Work with accounting when necessary to communicate receipts or resolve discrepancies.

-- Provide supporting information to stakeholders (commercial lead for assigned commodity supplier negotiations od Global Parts Manager)
-- Provide detailed case study for problematic/non-responsive suppliers as an escalation point
-- Provide detailed reporting for the respective functions
-- Build and maintain relationship with Part Return Hubs globally

What you need to have: