Responsibilities
-- Support day to day operations: monitoring system capacity, availability and pipeline runs
-- Monitor status of CI/CD pipelines in the service
-- Perform regular housekeeping tasks in the system (e.g. archiving)
-- Act as first point of contact in the incident management process (via ServiceNow ticket)
-- Make initial root cause analysis for incidents -- fix issue within SLA or escalate to 3rd level / other
stakeholders upon RACI matrix with proper documentation of the analysis
-- Basic administration of service components
-- Implement service requests according to existing documentation (e.g. regular data load)
-- Implement more complex changes (standard/normal/emergency) according to implementation
plan
-- Contribute with developers through the organization to identify build failures
-- Identify improvement points in performance, reliability, or automation levels and collaborate
with 3rd level on enhancement
-- Manage existing operational documentation

Other Skills
• Bachelor (BSc), Master (MSc) or equivalent experience in a technical field (for example, Computer Science, Engineering) is a plus
• Fluent English (written and spoken) is a must, German language is a plus
• Willingness and ability to learn new technologies and tools
• Team-player open to work in an agile and flexible environment

Other Skills
• Annual Bonus based on Performance
• Flexible Working Hours & Ability to Work From Home
• Learning & Career Development Opportunities
• Supportive Work Culture & Regular Team Events
Internal
• Employee Discounts & Company Offerings
• Discount on “All You Can Move” Sport Pass